ORDERING
How do I place an order?
First of all, visit our store at: https://thekeepco.com/. Choose products that you love, then click "Add to cart" & "Check out". Finally, fill in your information and pay. That's it!
PAYMENT
How can I pay for my order?
We offer safe shopping and accept payment via Visa, Mastercard, Amex, Discover, JCB, Diners Club, Elo, Paypal, GPay and Apple Pay. All products are listed in US Dollars.
SHIPPING QUESTIONS
How do you ship & what is the price?
Shipping costs vary depending on your exact location and shipping option. In general, most of our products ship FREE from the USA in 3-8 business days (Please allow 3 business days for order processing).
Why didn't my shipment come in one package?
We ship orders from various warehouses in the United States. Our stock is spread out over multiple fulfilment centers in order for them to get to you faster. This means orders containing multiple items may be shipped individually. You may receive one item before the next. So don't panic if you don't receive all of your items at once. They are on the way.
REFUNDS & RETURNS
What is your refund policy?
Please visit https://thekeepco.com/pages/refund-return-policy for full information on our refund policy.
What if the product is broken?
If any product is faulty, you are protected under our refund & returns policy. The policy can be viewed here: https://thekeepco.com/pages/refund-return-policy
